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District to pursue surveys and clearer messaging to rebuild community trust
Summary
Board discussed measuring and rebuilding community trust with scientific surveys, consistent communications, and stronger follow-up to public concerns; they recommended subcommittee work and regular updates to safety and communications webpages.
Board members debated whether community trust has eroded after recent incidents and how best to measure and rebuild it. Several members suggested a scientifically designed survey to establish a baseline and track change over time; others favored clearer, repeated messaging about safety protocols and routine follow-up to constituents.
One board member stated plainly, "We think the community trust is broken," and several members said that a mix of regular communications, transparent posting of family letters, and a measurable survey approach ahead of future levies could help restore confidence. The board discussed engaging communications staff (Cassie) and running a scientific survey in the coming year, using findings to inform board goals and messaging.
Members agreed to route initial work on measuring and improving trust through the communications subcommittee and to consider adding trust-related goals to the board’s annual agenda.
