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Council reviews CenterPoint credits after accounts and late-fee posting errors
Summary
Council members explained $7.11 line-item credits on many bills tied to previously charged late fees after online account deletions; staff will track the spreadsheeted corrections and reconcile accounts before final payments.
Council members reported receiving credits from CenterPoint connected to earlier account deletions and misapplied payments. Staff explained that a website update two years ago removed account records and some mailed payments were posted to incorrect accounts, producing a series of $7.11 adjustments across many sewer/electric bills.
The clerk said the town's spreadsheet tracking electric bills shows entries with reductions after the credits were posted, and members advised staff to continue reconciling accounts before processing payments. "That's why this month, some of the bills were only $5 because... if we took 7 off," the clerk said, explaining how credits affected low-balance accounts. Council agreed staff would continue tracking and follow up with the utility as needed.
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