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Committee backs leak‑adjustment policy to standardize water/sewer bill relief
Summary
Trustees recommended a new water and sewer leak‑adjustment policy to provide consistent treatment of customer claims, with staff emphasizing limited discretion for exceptional cases and reference to PSC expectations; motion to recommend carried.
Trustees reviewed a proposed water and sewer leak‑adjustment policy intended to standardize past ad hoc decisions and meet Public Service Commission expectations. Utilities staff and Director Castle described the policy's intent to provide clarity while allowing discretion for unusual circumstances.
Director Castle said policies should have room for judgment: "I am a true believer that policies have good intent and that sometimes discretion is warranted." He noted the draft includes operational limits and examples (including a 7‑day guidance cited in the draft) and the committee voted to recommend the policy to the Village Board for adoption.
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