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County seeks refund and contract adjustments after electronic roll‑call vendor problems
Summary
An electronic roll‑call/board interface purchase from Granicus did not meet expectations; staff said they are seeking a refund of about $59,000 and may roll any remaining funds into an existing gov‑delivery contract or revert them to board initiative funds.
Commissioners reviewed a failed implementation of an electronic roll‑call/board interface contracted with vendor Granicus. Staff said the project began with COVID‑era funding, included additional items added on at the sales stage and ultimately did not deliver the promised workflows for agenda management and document submission.
Administration reported disappointment with vendor performance during onboarding and training and said corporate counsel had requested a refund of roughly $59,000 previously spent. Staff noted the county will continue to use Granicus for its gov‑delivery service and that some funds might be rolled into that existing contract if the vendor and counsel agree. Karen said if the contract is closed and funds returned, the amount would likely revert to board initiative funds by amendment as other closed projects have done.
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