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Tax-and-fee unit flags manual processes and collection hurdles ahead of system replacement
Summary
Tax and Fee Manager Mino Kappar told the board tax-and-fee work remains largely manual and fragmented, complicating follow‑up on unpaid balances and transfers during audits; the top priority is implementing a new tax-and-fee product to improve reporting and collections.
Mino Kappar, the tax and fee manager in the finance division, described persistent operational challenges in the agency’s tax-and-fee workflows and explained why a new system is a priority. He said online reporting and payment systems are available to some licensees but not all, and that manual reporting remains a source of errors and compliance risk.
Kappar listed three core challenges: (1) uneven access and difficulties with online reporting systems among licensees, (2) complexities in following up on unpaid balances and collections across divisions, and (3) complications when licensees sell or transfer businesses while an audit is in progress. He said stronger online reporting, better inter‑unit communication and improved tracking would reduce compliance risk and help protect revenue.
