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District tech staff report server upgrades, help‑desk tickets fall
Summary
Technology staff described server replacement and redundancy, a move to solid‑state storage and 10 Gbps connectivity, a planned USB‑key two‑factor rollout, and a drop in help‑desk tickets from about 1,700 to 1,471 in the most recent year.
Brandon Watson, who delivered the night’s infrastructure update, said the district has replaced a single aging storage server with two units (one kept at an alternate building) to eliminate a single point of failure and moved to solid‑state storage and 10‑gigabit fiber connections to speed operations. "For 2324, we had about 1,700 help desk tickets... we went from about 1,700 down to an exact number of 1,471 for the last year," he said.
Watson also reported nightly backups have been shortened from roughly 13.5 hours to about 8 hours after the hardware and connectivity upgrades. He said the technology team is implementing two‑factor authentication for staff with elevated permissions, rolling out USB security keys next month, and that those measures aim to reduce account compromise risk. The presentation noted a submitted Smart Schools plan and concern about rising RAM prices affecting Chromebook procurement.
The changes were framed as readiness and resilience investments: expanding redundancy so live data remains available if a server fails, and improving performance for staff and students. Watson said the vendor work allowed the district to gain two server units "for this almost the exact same price as replacing it" with a single unit. The board did not take formal action on these items during the presentation; members asked follow‑up questions about student tech support and club coordination.
