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Committee refers $22.5 million Tennessee Community Compass contract with Findhelp to September after procurement and cost questions
Summary
The committee referred a proposed multi‑year, federally funded $22.5 million contract with Findhelp (Aunt Bertha) to expand the Tennessee Community Compass closed‑loop referral system to the Sept. 24 meeting after members raised questions about sole‑source procurement, costs, and overlap with the public directory.
The Department of Health asked the Fiscal Review Committee to approve a multi‑year, federally funded contract (maximum liability $22,500,000) with Findhelp (formerly known as Aunt Bertha) to expand a closed‑loop referral system called the Tennessee Community Compass (TNCC) across multiple state agencies. Mike Critchfield and TennCare officials described TNCC as a platform that pairs a public searchable directory with a separate, secured navigator/back‑end system that enables referrals, case tracking, integrations with hospital systems and health plans, and analytics.
Representative Bricken and Representative Bridal pressed the department on cost and procurement. Bricken noted the company's public website lists a $550,000 annual option for a fully closed‑loop state system and asked why Tennessee's plan costs substantially more. Representatives asked whether other vendors could provide equivalent services and whether the contract duplicates services that are already publicly available. TennCare's Victor Wu and departmental officials explained the difference: the public directory is free and widely used ("1,600,000 searches in the last 6 months; 560,000 users"), but the proposed TNCC contract funds a customized, secured, integrated back‑end used by navigators and clinical partners to send referrals, verify outcomes, and collect analytics. TennCare said its own operational cost for the platform is roughly $3.2 million annually; department presenters said the proposed expansion includes implementation and integrations for other agencies and is federally funded as part of Rural Health Transformation funding.
Because committee members had substantive unresolved questions about procurement approach, cost comparators and the distribution of implementation costs, Representative Bridal moved to refer the Findhelp/TNCC contract to the September meeting for further study. The motion was seconded and, without objection, the item was moved to the September meeting (scheduled Sept. 24 at 10:00).
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