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Committee praises staff for digitization that sped requests and boosted productivity
Summary
Committee members credited staffers for digitization work that reduced processing times and increased productivity; specific staff (Joanne, Susan, Lauren, Paul) were singled out for praise.
Committee members highlighted new digital tools and staff process improvements that cut turnaround for resident requests and internal workflows. One Committee member said, "I wanna compliment Joanne, 1st of all. I mean, absolutely fantastic job." and also praised Paul and newer staff for their contributions.
Speakers described digitization projects that moved previously two-week waits to much shorter cycles and credited staff-led initiatives for improved service delivery. No formal action was taken; the discussion served as acknowledgment of staff performance.
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