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City to pilot fast‑track permitting steps and launch Executive Pulse CRM for businesses
Summary
Staff proposed a permit‑streamlining agenda including a business navigator at the counter, measurable permit review time targets, a fast‑track pilot, and Executive Pulse CRM implementation (year‑one costs under $20,000), aimed at speeding tenant improvements and improving permit transparency.
As part of the economic development workshop, staff outlined concrete permitting reforms tied to a new customer relationship management system and a business navigator function.
Katherine Deposqua and Nancy Sans said the city will pilot a fast‑track review process for high‑impact projects, evaluate a self‑certification permit program, and add CRM access at the permit counter to ensure business inquiries get logged and tracked. Staff identified Executive Pulse as the CRM vendor and provided cost guidance: implementation and year‑one subscription were described as under $20,000, with ongoing annual costs near $8,000. "We're going to be using Executive Pulse for our CRM, which is a system that was built for and by economic developers," staff said; training and data migration were described as underway.
Councilmembers pressed for measurable reviewing targets and stronger accountability (suggesting shot‑clocks and public dashboards). Staff promised monthly permit performance data and an online dashboard in the fall and said they will explore fee adjustments if review times fall substantially.
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