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Supervisor touts new IT ticketing pilot and contract cleanup as cost-control steps
Summary
A supervisor reported piloting an IT ticketing system, canceling rollover phone contracts, and preparing equipment bids; the board approved claims of $86,156.94 and discussed potential severance bills arising from canceled contracts.
A supervisor reported the county is piloting a new IT ticketing system (referred to in the meeting as "Ninja") and said it makes it easier to open and track tickets, follow work and confirm closed items. The supervisor said the pilot will undergo a 15-day review and reported satisfaction with remote-patching and warranty-tracking capabilities: "it's working very very well."
The supervisor also said they had canceled automatic-renewal phone contracts with a vendor (noting a potential severance bill may follow) and instructed department heads to catalog contracts valued at $3,000 or more, including start/end dates and rollover status. Equipment removed from an old phone system is being readied for auction with a reserve of $10,500.
The board approved claims in the amount of $86,156.94 earlier in the meeting by motion and voice vote.
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