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Jefferson County 911 reports 2025 call and training totals, plans RapidSOS implementation
Summary
County 911 staff reported 2025 totals (537 text-to-911 messages, 11,454 9-1-1 calls, 40,344 calls for service), training achievements and plans to implement RapidSOS to improve emergency-location data. Five dispatchers received excellence awards.
Jefferson County emergency communications staff reported a busy 2025 at the Jan. 8 meeting, with 537 text-to-911 messages, 11,454 9-1-1 calls and 40,344 calls for service. Staff said five dispatchers received excellence-in-dispatch awards and the center logged 138.88 training hours.
The department said it will implement RapidSOS to enhance emergency location and data transmitted with 9-1-1 calls, improving the precision of response information. Staff noted two dispatchers completed a nationally recognized center manager certification and others are preparing for additional certification exams.
Officials thanked staff for their work during a difficult year and said they will continue training and technology upgrades to maintain service levels.
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