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Council votes to waive late fees after postal delivery problems
Summary
The New Chicago Town Council voted unanimously to waive late fees for water customers whose bills were delayed in the mail after staff reported that several carrier-route batches were not delivered. Council directed staff to apply credits and not charge late penalties for affected customers.
A council member moved and the council approved a measure to waive late fees for water customers whose bills were delayed by postal service errors. The move followed staff reports that bills for customers in certain route groups (referred to as "books 8 to 13") were sent early to the post office, routed via out-of-town facilities, and returned before delivery.
Town clerk Tammy described the situation and pleaded for a practical response, saying the missed deliveries "were not due to the bills in the office" and that customers were calling the office confused. During debate one council member said, "I'll make a motion that we don't charge late fees," the motion was seconded and carried by voice vote. The council directed staff to credit affected accounts or remove late charges for the impacted billing cycle.
The council did not record roll-call vote tallies for the action. Council members also discussed operational follow-ups, including whether credits will post automatically or be handled case-by-case and directing the clerk to consult with billing staff about software handling for credits. Staff will notify customers and implement the credits.
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