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Tax office unhappy with Harris training; staff may cancel vendor contract
Summary
County staff reported the tax office has not migrated to Harris.gov after training problems and employee complaints; an outside review advised the office it could notify the vendor to cancel the contract and remain on its current system.
County IT and board members described ongoing problems with a prospective vendor implementation for the tax office. Staff said the tax office participated in training for Harris (the vendor/platform mentioned) but that personnel remain unhappy and the office has not transferred data or completed the migration.
"so far through all their training they're very unhappy with it and we've not made the switch over," the IT lead said, describing staff sentiment about the vendor training. Board members said an employee, identified in the discussion as Liz, reported a particularly poor experience and preferred retaining the existing system. Staff also said a reviewer, Bob Cole, advised the tax office that they can send notice to the vendor to discontinue the contract if they choose.
The county is holding $24,000 in the budget to run dual systems during any transition, described as an annual licensing/services cost for the existing tax program; staff said that amount covers continuing to operate Gemini while training or migration remain unresolved.
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