Town approves second‑workstation clerk software installation to reduce customer wait time
Summary
The board adopted Resolution 52 to authorize installation of B.A.S. clerk software on a second town‑clerk workstation (one‑time $1,500 install; $350 annual maintenance) after the clerk reported increased customer wait times at a single terminal.
Town Clerk Susan Kirch‑Corey told the board she is changing office hours to Monday–Wednesday starting June 1 and has investigated adding the existing B.A.S. clerk software to a second workstation to reduce customer wait times for water bill payments, dog licenses and other in‑office transactions. She said the initial cost and ongoing annual maintenance had been concerns but that Edmunds GovTech offered a reduced annual renewal fee.
Councilman Frank Fazio offered Resolution 52 to authorize the Town Clerk to sign an agreement with Edmunds GovTech for a one‑time install and setup fee of $1,500 and an annual maintenance fee of $350, for a total initial investment of $1,850. The board approved the resolution by roll call: Wadsworth, Fazio, Jones and Sullivan AYE; Supervisor Doyle ABSENT. The resolution states the additional software is intended "to alleviate delays in serving the public waiting for one person to complete a transaction or while reports are being processed."
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