County approves Black Mountain web payment system to reduce online tax-payment errors
Summary
Madison County approved purchase of a Black Mountain web payment system to integrate online tax payments directly into the county tax system, preventing customers from entering incorrect amounts and improving reconciliation.
Madison County commissioners approved a contract to adopt a Black Mountain web payment solution that will route online tax payments into the county’s tax system and prevent customers from entering arbitrary payment amounts. County staff said the new system will post payments directly to the official tax system, produce daily reconciliation reports and capture payor contact information to facilitate refunds or corrections.
Staff told commissioners the system will not allow payors to enter amounts other than what the system calculates: "they have to look it up and it will not let them put anything different," a staff member said during the presentation. Commissioners moved and seconded approval; the motion carried and staff said they will schedule the vendor setup prior to the next tax season and communicate changes to the public.
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