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City warns of full-day IT outage Aug. 28 as network services migrate off county system
Summary
Staff told the council the city will switch IT services from the county to consultant-managed services; systems tied to the city's network will be down for the day on Friday, Aug. 28, though public-safety systems and phones will remain operational.
City staff informed the council that Decatur will move IT services off the county network and onto consultants the county uses. As a result, the city’s systems will be offline for the day on Friday, Aug. 28: payments cannot be taken at city hall and certain department software (such as building and zoning systems) will be unavailable during the migration.
Staff said the city's servers will remain physically in the county building but the city will be off the county's network; employees and external users should expect a full-day outage. The city plans to notify builders, permit users and the public of the outage; phones and public-safety systems will remain on the county system and will continue operating.
Council members asked whether phones and public safety would be affected; staff confirmed phones will be operational and police and fire will remain on the county systems, so emergency services will not be interrupted. Staff advised the public that online payments and some services will be unavailable and to plan accordingly.
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