Central Square pitches unified call‑to‑clearance public‑safety system to Lake County

Central Square representatives — Devon and Jackie Boy — told the Lake County 911 Authority the company’s suite is designed to operate from a single data model across call handling, CAD, RMS and jail management so incidents do not fragment across agencies. "We're not here to ask for decisions," the presenter said; the briefing was positioned as an alignment and discovery step rather than a procurement ask.

Presenters described expected outcomes if the county unified systems: clearer case ownership, improved billing accuracy, reduced manual corrections, and dashboards that can deliver regular, reproducible reports to elected officials. They discussed the delivery model (cloud first), a conservative 12‑month implementation estimate depending on scope and availability, and typical contract terms (five‑year subscription with a project implementation fee). The vendor said the project cost and subscription can be structured to reduce up‑front capital expense and described common add‑ons (AI features, special integrations) that carry additional per‑user or one‑time costs.

Central Square offered references from other Colorado and Montana agencies, recommended discovery sessions and ride‑alongs to define an ROI and a disciplined business case, and suggested a follow‑up full demonstration if the board decides to proceed.