How to upload documents and request a residential solar inspection in Henrico County

The video demonstrates the specific portal steps applicants should follow to attach required files to a solar permit and request an inspection. The presenter instructs users to log into their Build Henrico customer portal, click the My Activities tab to find the permit, or use the portal's search function by permit number if the permit does not appear. “When you're on the My Activities tab, you should be able to locate the permit in question and if for some reason you can't see it on the My Activities tab, you can use the search function up in the top right portion of your customer portal,” the presenter says.

After opening the permit record, the presenter shows navigating to the Documents tab and selecting Upload Supplemental File to add the single-line schematic and color photographs. The presenter cautions that the document type defaults to 'Revisions and Response to review comments' and that applicants should leave it set that way before saving. The steps shown in the video also cover returning to the Details tab and clicking Request Inspection, filling contact information (which defaults to the logged-in user), choosing a request date and AM/PM preference, and submitting the request.

The presenter notes that the portal defaults inspection availability to the next day—using an example: because the presenter records on a Friday, the default next-day scheduling would appear as Monday the 30th—and shows the confirmation screen that appears after submitting an inspection request. Finally, the presenter reminds viewers that while “the solar contractor is not required to be on site for the inspection,” a responsible adult must be present if the inspection requires interior access to panel boards.