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How to complete a Change of Use application in Henrico County
Summary
Henrico County's tutorial walks applicants through the Build Henrico Customer Portal steps to submit a Change of Use application, including logging in, choosing current occupancy, entering square footage, and submitting documents for staff review.
Henrico County staff published a step-by-step tutorial showing how to submit a Change of Use application through the Build Henrico Customer Portal. The presenter defines the term and explains why the filing matters: "The change of use is when you are taking the current use of the structure and turning it into another use type." This video covers initial steps from logging in to submitting the application for staff review.
The guide instructs users to open the portal, select Permits and then Change of Use, and notes that a permit number will appear at the top of the application screen. "To start your change of use, application. You must be logged in to your Build Henrico Customer Portal," the presenter says, and demonstrates filling the application fields, including choosing whether the structure is residential or commercial and selecting the appropriate primary work scope (Change of Use, CO reissue, or Group Home). The tutorial ends by showing the Submit Application button and explaining that staff will review the submission.
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