Council presses staff on Paycom rollout, IT crash and firefighter grievance

Residents and council members asked whether Paycom—the city’s new payroll system—was operating normally following earlier problems. City staff said the Paycom project started in January 2025, had a difficult first three months and that escalation to Paycom management in March 2025 prompted fixes. Payroll staff said, "to our knowledge, it is it's working how it's intended to work" (payroll staff, speaker 11).

Council also discussed how the system crash on Jan. 26, 2026 affected reconciliations and the audit. Staff confirmed daily network backups exist and that many reconciliations performed monthly would predate the crash. The manager explained a firefighter grievance about time classifications was handled with HR and closed after a corrective-action review, and emphasized that unique fire-service pay classifications required specific implementation work with the Paycom vendor.

Council members requested clearer escalation procedures and asked for documentation showing when grievances were opened and closed. Staff agreed to provide the grievance documentation on request and to brief the council on whether the city met the RAI and extension deadlines tied to project deliverables.