City demo shows 311 platform ready; Paycom and OpenGov migrations slated

City IT staff demonstrated the city's new 311 citizen-request system and outlined the broader technology plan to migrate HR and finance systems. Jeremy, who led the demonstration, said the 311 system is "technically live today" and staff training begins Thursday of next week; if training goes well, Jeremy said the system could be available to the public within a matter of weeks.

The demonstration showed mobile and web interfaces that let residents report issues on a map, upload photos and receive automatic email notifications with a request number. The backend includes tools to merge duplicate reports so staff can update a single ticket that then notifies all submitters.

On administrative systems, staff said Paycom migration for HR/payroll is on track with the first payroll scheduled for Sept. 25. The larger OpenGov migration (moving finance, permitting, inspections, enterprise asset management and utility billing off Tyler Technologies' Munis platform) will begin in October; staff estimated finance and revenue migration could take about 14 months and utility billing roughly 18 months in total.

Council members asked practical questions: when council could file tickets for constituents, whether the request number could be made a link, and whether periodic status emails about projects could be provided. Jeremy and staff said those enhancements were feasible and that an awareness campaign including QR-code infographics would be prepared before launch.

The council did not take a formal vote on implementation items in the demonstration but later approved authorization to negotiate a technology services agreement with vendor limits set by council direction.