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County IT proposes hosted phone system to replace aging hardware; integration with 911 flagged as critical
Summary
IT managers recommended a hosted/cloud phone system (vendor: ICS) to consolidate multiple carriers and replace end‑of‑life equipment. Staff said the vendor quote equates to about $8,133.75 monthly for 425 phones and emphasized the need to confirm flawless integration with the county's 911 provider before a cutover.
County IT staff presented a proposal to replace the county's 10‑ to 11‑year‑old phone system with a hosted (cloud) solution from ICS, consolidating services currently provided by multiple carriers into a single countywide system. Ben Morgan, IT manager, explained the hosted approach and its operational benefits (device replacement, voicemail‑to‑email, text/call features and failover between county internet connections) and said the vendor quote includes professional services and on‑site implementation; staff estimated the monthly charge at approximately $8,133.75 for the anticipated 425 phone licenses.
Commissioners stressed that integration with dispatch/911 (the Indigital system) is a non‑negotiable requirement. Staff scheduled a technical meeting with Indigital engineers to verify integration and said a phased deployment or overnight switchover is possible once the integration is signed off. “A phone system is quite complex especially with two locations because we have two providers Windstream and Bright Speed,” Ben Morgan said in the presentation. The commission asked staff to return with written integration confirmations, final procurement details, and budget impacts before moving to an authorization vote.
Provenance: topicintro=SEG 1516; topfinish=SEG 1950.
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