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Sunset Valley unveils GovBuilt permitting portal to replace legacy system
Summary
Development Services demonstrated GovBuilt, a new permitting portal launched June 1 that allows online permit submission, plan uploads, automated status updates and staff dashboards; staff said the system will reduce manual email exchanges and allow in-house customization of forms and processes.
Development Services Manager Jerry Westover demonstrated GovBuilt, the city's new permitting portal launched June 1, showing both applicant and staff interfaces and walking council through a sample Tesla-charger application.
Jerry said the portal integrates with the city GIS for automatic address and owner lookups, provides a multi-stage status flow (submitted -> under review -> pending payment -> permit issued), stores uploaded plans and generates automated emails for payment and permit issuance. He said staff can now customize forms and processes without vendor intervention for most needs and that the city has one year of expanded tech support to build additional workflows. Staff acknowledged minor issues remain (fee-type handling and GIS linking) but said most applicants have successfully submitted plans since launch.
Councilors asked about GIS mismatches in owner lookup and were told the issue is the city's internal GIS linkage and a vendor is assisting with updates. Staff said the new portal will also be used to expand licensing workflows such as STR licensing and police alarm permits.
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