Sheriff's Office seeks $1.4M to replace aging CAD/RMS dispatch and records system

Sheriff's Office presenters told the Strafford County executive committee that the county's computer-aided dispatch (CAD) and records management (RMS) systems are past their useful life and require an urgent replacement to maintain dispatch and records functions.

"It's our highest priority project for the sheriff's office in this next round of capital: replacement of our Cad and RMS systems," the presenter told the committee, noting that the current system is roughly 15 years old and the vendor has stopped upgrades. The packet includes a quoted total of $1,388,168 (rounded in discussion to $1.4 million) covering initial purchase and five years of support so participating agencies would face no costs until after year five. Staff said the vendor estimated an 18‑month implementation timeline from contract award to go‑live and that the new system would be run in parallel until the cutover.

Committee members asked about procurement and bid opportunities; staff confirmed the procurement would likely go to bid and may yield somewhat different pricing. The committee did not take final procurement action during the session; the executive committee voted to advance the CIP, which includes this CAD/RMS request, to the full delegation for final approval.