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Advocates and staff press for VR reforms: training, integration and oversight
Summary
Sunset staff found Texas' vocational rehabilitation services remain siloed a decade after transfer; staff and advocates urged better integration with workforce services, stronger onboarding and mentorship for counselors, and more resources for investigations and provider quality.
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Sunset staff concluded vocational rehabilitation (VR) within TWC has not achieved the intended functional integration with workforce services and recommended abolishing an outdated regional structure and improving counselor training.
TWC's VR director, Tammy Ames, described a reorganization already underway to align management units with workforce boards, enhance onboarding and mentorship, and protect orientation time for new VR counselors. Disability advocates (Disability Rights Texas, The Arc of Texas) and provider groups called for stronger protections for individualized planning, more investment in VRC staffing and training, and enhanced pre‑employment transition services for youth.
Members pressed agency officials about timetables and staffing; the agency said some reorganizations are planned for the board year beginning in October and emphasized mentorship, training curricula and efforts to reduce caseload-driven turnover.
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