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Committee adopts SMS texting policy; staff says messages will be stored for public-record requests
Summary
The committee approved a new SMS text messaging policy that enables opt-in/out messaging for departments (appointments, outbound communications) and stores messages centrally for public-record requests; staff will roll out the feature in phases.
IT/communications staff explained a new SMS text messaging policy and the technical deployment tied to a TCR registration during the Aug. 20 meeting. The policy clarifies acceptable uses, opt-in/opt-out mechanics and record retention for public-record requests.
"All the messages and everything that will be sent will be stored in the system," the IT presenter said, describing how records will be retained without having to access an individual employee's phone. Staff said initial use cases will be outbound appointment reminders and selected departmental needs, and that the rollout will be phased to address consent documentation and workflow.
Committee members asked about consent documentation when a vendor or resident verbally requests texting and staff acknowledged that written consent and procedures will need to be worked out. The committee voted to adopt the SMS text messaging policy.
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