Goochland‑Powhatan CSB reports service growth, wins board approval for state performance contract
Summary
The Goochland‑Powhatan Community Services Board reported increased same‑day access and service volumes for FY26 and obtained board approval of the state performance contract that updates billing and reporting requirements; director Toby Fritz highlighted 711 residents served and a high net‑promoter score.
The Goochland‑Powhatan Community Services Board (CSB) briefed Powhatan supervisors on Aug. 24 and received board approval for the state annual performance contract.
Toby Fritz, executive director of the CSB, told the board the CSB delivered more than 24,000 services in fiscal year 2026, serving about 711 county residents. "In fiscal year 26, there were 711 of our neighbors that we served, over 24,000 different services," Fritz said, and noted programs such as same‑day access and a new DD‑access intake for developmental services.
Fritz highlighted partnerships that extend crisis and after‑hours coverage with regional providers, a high net promoter score (about 74 on the CSB’s survey), and program metrics that exceed state minimums in community engagement. The contract materials also included administrative updates required by the state — for Medicaid billing, patient‑education reporting, quality‑measure dates and HIPAA‑related administrative changes.
Supervisors asked a few clarifying questions; no board member opposed the contract, which passed on the consent/action agenda. Fritz said the CSB expects to occupy a new building in spring 2027 and will continue outreach efforts such as the upcoming 'Stories of Hope' premiere and free community events supported by grants.
Sources: CSB presentation and performance contract materials, Powhatan County Board of Supervisors meeting packet, Aug. 24, 2026; remarks by Toby Fritz.
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