Committee highlights DEI materials and calls for cultural-competency customer-service training

Members reviewed miscellaneous materials in the meeting packet and discussed DEI-related developments included for information. Jackson pointed to a compilation of five major DEI-related developments from 2025 and urged the committee to consider cultural-competency training as a way to improve customer service across departments. "You have to actually... provide training where you're cultivating your workforce to be able to deal with a diverse client base," she said.

Committee members agreed that training and clearer internal procedures could reduce misdirected service requests and improve residents' experience at City Hall. Jackson offered examples of employees who were unsure which department should handle a particular request and said improved front-line listening and training could reduce that churn. Chair thanked Jackson for collecting the FYI articles and encouraged members to review the materials before the next meeting.