Get email alerts on the Vendor Performance topic
No spam. Unsubscribe anytime.
Hometown Health reports strong July customer‑service performance to HAC
Summary
Hometown Health reported July call‑center metrics: 81 member calls (80 answered), 15‑second average seconds to answer (performance guarantee 75 seconds), 1% abandonment (guarantee 10%), and 98% of claims paid within 30 days.
Lisa Schloemer‑Gaub of Hometown Health presented customer‑service performance for July 2025, reporting approximately 81 member calls (80 answered) and an Average Seconds to Answer (ASA) of 15 seconds (the contract performance guarantee is 75 seconds). She said the abandonment rate was 1% (guarantee 10%), and that Hometown Health had 1,193 claims received with 1,573 claims paid in July; 98% of claims were paid within 30 days (guarantee 95%).
Committee members noted that the vendor met or exceeded all performance guarantees in the July report and recorded the data for vendor monitoring and upcoming procurement considerations.
AI generated
The text on this page is AI generated. Summaries, highlights, analysis, and video transcripts are all produced from the original source material.
AI can make mistakes, so if you spot one, and we will fix it for everyone.
Note: the source content is unaltered by us. Any content source we link to, be it a video, an audio recording, or a document, is presented exactly as its publisher released it. That publisher is usually a government body, sometimes an individual official or another organisation.
