Resident tells Burr Ridge officials storm response left neighborhood without a lifeline
Summary
Oak Hill resident Rick Wagner told the board that a July storm left trees blocking Jackson Street and that calls to public works and police dispatch produced only voicemails; he and neighbors cleared the road and urged the village to provide a better on‑call lifeline for urgent non‑emergencies.
During public comment, resident Rick Wagner recounted how a July storm left mature trees blocking Jackson Street in the Oak Hill subdivision and said he had difficulty getting assistance from village public‑works and police dispatch.
Wagner said neighbors worked together to clear the road after waiting for response and that two hours passed before a 911 operator contacted him. "It would be nice if someone in the village was on call to pick up a phone so we can at least talk to someone instead of just getting voice mails," he said.
The mayor acknowledged the concern and noted staff would take the comment under advisement; trustees and staff later reiterated the importance of emergency planning and communications improvements for weather events.
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