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Commissioners approve MicroCall subscription to track county call volumes
Summary
Washington County approved a three-year MicroCall call-detail reporting subscription to provide accurate call counts, support records requests and track KPIs across county departments; staff cited a roughly 40% discount for three years paid up front.
Washington County Commissioners Court voted Aug. 25 to purchase a three-year subscription to MicroCall, a call-detail reporting system county staff said will provide consolidated call counts, records-request support and department-level dashboards.
"If we can't measure it, then it's difficult to effectively manage it," MicroCall presenter Rayleigh Wilmer said during her presentation, noting the system collapses multiple call legs into a single unique call and helps identify transfers, locations and call durations. Wilmer and IT staff said a three-years-upfront purchase would yield roughly a 40% discount; the vendor27s pricing examples cited per-seat cost moving from about $16.05 to just over $10 when paid in advance. County staff said the subscription includes broad seat availability so other departments can adopt the system without additional per-seat purchases.
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