Heard County 911 suspends new CAD system use amid vendor dispute
Summary
Heard County 911 stopped using a recently purchased CAD system after repeated failures and a billing dispute with vendor LAS Systems. The board asked the county attorney to draft a letter requesting the vendor correct defects and restore operations.
Heard County's 911 director reported that the new computer-aided dispatch (CAD) system purchased from LAS Systems has been unreliable and is currently not in daily use. "They have stopped using the system as of July 25, 2013 because of the numerous issues with the system," 911 Director Chris Acosta told the Board, noting the system was intended to go online Jan. 1, 2013 but did not function until May 7, 2013.
Acosta said LAS had been paid in full, the system carried a three-month warranty period, and LAS began billing monthly maintenance fees in December to be effective January, 2013 even though the system was not operational. She said LAS's representative, Mike, had refused to work on the system until the monthly maintenance fees were paid. The Board asked County Attorney Jerry Ann Conner to draft a letter outlining the defects and requesting LAS work to restore routine operations; the minutes do not record a vendor response at the meeting.
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