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County begins audit after finding 76 extra trash cans on billed accounts
Summary
County Manager reported staff auditing garbage accounts identified 76 accounts with an extra trash can not being paid for; staff will contact account holders to determine whether cans were left after move-outs or are otherwise in error.
County Manager Thomas Weaver told commissioners on Sept. 3 that staff had begun auditing garbage billing and discovered 76 accounts carrying an extra trash can that had not been paid for. The manager said staff would call customers to determine whether the extra cans resulted from tenants moving out and not returning the can or from other errors.
As Weaver described, "we are beginning to audit the garbage accounts with two trash cans, we found seventy-six that have an extra can," and staff will follow up by telephone. The commission did not record a vote on billing adjustments at the meeting; staff were instructed to continue the audit and report back with findings and recommended remedies.
Context: the audit is intended to correct billing errors and ensure customers are billed correctly for extra service; any refunds or bill adjustments would be handled by county billing procedures once account-level facts are verified.
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