Lansdowne Board weighs replacements for CitizenServe amid data, cost and usability concerns

The Lansdowne Tech Board reviewed a staff-supplied requirements list and a vendor comparison intended to guide a replacement for its current permitting and code-enforcement system. In an email included in the minutes, Debbie wrote, "We are looking for software to replace CitizenServe," and listed requirements including online permit and rental-license submissions, document and photo uploads, mobile inspections with offline capability, automated rental-license renewal reminders, and self-service reporting.

The minutes record problems with the incumbent: CitizenServe remains the borough's provider but "reports are inaccurate, data is not saved," and the borough currently pays about $2,500 per user, roughly $12,500 per year; minutes also note that over 15 years of Lansdowne property data reside in the system. Board discussion and the attached vendor matrix compared offerings from CivicPlus, MuniLogic CE, TRAISR, Caselle, OpenGov, GovWell, Cloud Permit, Permit Manager, Tyler Technologies' EnerGov, and iWorQ, with notes on cost, user experience, implementation time and finance integration.

The vendor matrix included implementation and pricing notes: OpenGov showed a 6–8 month implementation window with an estimated $25,000–$40,000 cost depending on modules and migration; GovWell was described as more user-friendly with AI features at about $39,000 annually plus a $25,000 migration; Caselle was characterized as a higher-cost option used by neighboring townships; and iWorQ appeared as a lower‑cost, faster-deployment option. The board recorded next steps to follow up on demos and pricing and to evaluate migration implications for the borough's historical data.