County outlines new workers' comp claims tools and digital incident reporting
Summary
The clerk's office described a move to Gallagher Bassett for workers' compensation services, Luminos reporting and a mobile claimant app, alongside a new electronic injury-incident form intended to reduce manual follow-up and improve payroll notification.
Kelly Grayson, the clerk of the board, described modernization steps tied to workers' compensation and incident reporting, including a contract with Gallagher Bassett for claims administration, Luminos reporting tools, and a claimant mobile app.
"We have today is our 1st day for starting new workers' comp," Grayson said, noting existing claims will be migrated and an audit of migrated claims is planned. She described Luminos as a reporting tool that will let the county drill into case data and said the mobile app will allow employees to see claim status and upload documents. Grayson also described a priority-care nurse line and an electronic claim-reporting system intended to replace the prior paper process with conditional fields and required inputs to reduce missing information.
On incident reporting, Grayson said a dynamic Laser Fish injury-incident form will use required fields and conditional questions so staff capture the essential details and automatically notify payroll, reducing delay and manual back-and-forth. She said the county hopes the new tools will close communication gaps and improve data for corrective action.
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