Change to CWS trash service draws complaints over notification and billing
Summary
Residents told the board they were not adequately notified when trash service switched from PWS to CWS; concerns included missed pickups, $7.25 monthly charges for extra cans, and city communication lapses. Officials said the contract is re‑bid every five years and acknowledged the rollout notice failed to reach everyone.
Several residents raised concerns about the recent transition of curbside trash service from PWS to CWS during the public comment period.
Chris Murray said he discovered his old PWS can was not emptied after CWS delivered a new can and that CWS told him it charges $7.25 per month for additional cans billed quarterly. "He said he pays $4,000.00 in property tax that pays for his trash pickup," Murray said, and he questioned why he had not received a city notice about the change. City Manager Johnson and Vice‑Mayor Penney acknowledged the city did not achieve full notice of the rollout; Vice‑Mayor Penney said the trash contract is re‑bid every five years and that CWS purchased PWS a few years ago.
Officials said the city pays about $9.70 for one 96‑gallon can per residence under the current contract and that special holiday pickups (Christmas and New Year's) remain in the contract. City staff offered to pick up old cans if residents want to discard them and said CWS can provide additional cans for a fee.
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