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County moves to CivicPlus modules to meet ADA/WCAG website requirements
Summary
Staff recommended transitioning the county website from Granicus to CivicPlus modules (AudioEye, doc-access, legal-notice tools) to meet WCAG 2.1 AA accessibility requirements and provide efficiencies for large agenda packets; the board authorized the transition and a phased rollout.
Jessica (speaker 5), who handles the county agenda and digital services, briefed the board on an evaluation of web platforms ahead of Granicus contract expiration in September 2027. She recommended CivicPlus because of modules that help meet ADA and WCAG 2.1 AA requirements — notably AudioEye for accessibility and a document-access module that converts PDFs to HTML and adds navigable alt text.
Jessica said the tools use AI to generate alt text and can dramatically shorten staff time converting thousands of pages of agendas and exhibits: "...It uses AI in the background. You can ask the PDF questions, and it'll bring you to that area." IT staff confirmed the modules would scan the site regularly and reduce manual workload. The board voted to proceed with evaluating and implementing the CivicPlus transition, with a six-to-eight month transition plan and continued service from Granicus until cutover.
Commissioners stressed efficiency and ADA compliance. The clerk's office and IT staff will manage the transition and coordinate with constitutional officers who also host public documents.
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