Get email alerts on the Government Operations topic
No spam. Unsubscribe anytime.
Commissioner Frank Pisignano outlines "digital-first" overhaul at Social Security Administration
Summary
Frank Pisignano, introduced by the president, described efforts to root out fraud, reduce wait times and errors, and build a digital SSA account with a goal of 200,000,000 accounts by year-end, and said the agency resolved about $9 billion in inspector-general-identified errors quickly.
Frank Pisignano, the commissioner of the Social Security Administration, addressed the gathering after his introduction and described specific agency priorities including rooting out fraud, cutting wait times and building a “digital-first” service model.
Pisignano said the agency set an internal goal of 200,000,000 Americans having a digital SSA account by the end of next year and described rapid follow-up on inspector-general findings: “We were presenting my 2nd week on a job with $18,000,000,000 in errors by the inspector general. In less than a month, we solved $9,000,000,000 of it,” he said. He framed improved digital services and field-office technology as central to serving more people with higher quality.
Pisignano told the audience that appointment wait times at field offices can now be met quickly — “If you make an appointment to have a field office, it now happens in 6 minutes” — and said the agency is only at the beginning of modernization.
AI generated
The text on this page is AI generated. Summaries, highlights, analysis, and video transcripts are all produced from the original source material.
AI can make mistakes, so if you spot one, and we will fix it for everyone.
Note: the source content is unaltered by us. Any content source we link to, be it a video, an audio recording, or a document, is presented exactly as its publisher released it. That publisher is usually a government body, sometimes an individual official or another organisation.
