County IT update: servers restored, ticketing implemented; TrueComp HR tool approved
Summary
TCM reported restored servers, functioning backups and a new ticketing system. Commissioners approved a TrueComp compensation software agreement (first-year pricing discussed) and flagged phone-system replacement and staffing as next priorities for the budget cycle.
Justin Bonner, owner of TCM, briefed commissioners on the county's IT recovery and operations, saying his team restored two servers, reestablished backups and implemented administrative controls so staff can log in and manage systems. "We've been able to get 2, 2 servers back up and running," Bonner told the commission, and he said a ticketing system was introduced to track incoming service requests.
Separately, the board approved a TrueComp compensation‑management subscription that staff recommended to support job‑description benchmarking and compensation comparisons; staff said the vendor offered an introductory price if approved by June 30. Commissioners also raised ongoing capital questions about the county phone system, copier replacements and the split of IT responsibilities between in‑house staff and contracted providers.
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