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Program staff say AI can help but must be reviewed for handwritten materials

By the People (Library of Congress) presentation · September 10, 2026

Summary

When asked about AI, Abby Shelton said volunteers sometimes use AI as a starting point but AI models often 'hallucinate' on handwritten documents and may auto-translate; human review and editing are required and transcriptions should remain in the original language.

A questioner asked whether AI has improved transcription. Abby Shelton said the program is researching AI use but remains cautious: volunteers may use AI as a starting point, "but it does need to be reviewed, and it needs to be edited," she said, noting AI often "hallucinates" on handwritten material and may invent words instead of indicating uncertainty.

Shelton said another concern is automatic translation: if a page is in Spanish or French volunteers should transcribe in the original language rather than relying on AI that has translated the text. She said the program has seen copies of unedited AI output and that volunteers are expected to check and correct any AI-assisted transcriptions.

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