City of San Francisco - Video Open Video Only in Windows Media Player - Jul 04, 2025

San Francisco Public Utilities Commission · March 10, 2009

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Opening: importance of bill design for customer decisions

Presentation

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Unidentified Speaker 1 emphasized that customers focus on the bottom-line number on bills and urged utilities to educate customers by showing usage scenarios and future bill impacts; recommended communication techniques such as mailers and website information.

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Speakers:Unidentified Speaker 1

San Francisco Public Utilities Commission staff presented proposed changes to water and wastewater rates tied to the Water System Improvement Program (WESIP) and related budget needs; commissioners discussed impacts on renters, multifamily households and low-income customers and scheduled a May 5 adoption hearing. The commission also approved transferring unclaimed customer credit balances to water/wastewater surplus funds.

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Transcript

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