Open Mike: 911 Dispatch - Humanizing the Headset

San Mateo County · November 21, 2025

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Program opening and host introduction

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County Executive Mike Caligi opens the Open Mic episode and introduces the show and format to listeners.

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A county-hosted Open Mic episode featuring Natasha Claire Espino, San Mateo County director of dispatch services, on 911 operations, recruitment, technology upgrades and dispatcher wellness programs including a therapy dog and a new wellness app.

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Transcript

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