From Showcase to Strategy: Lessons So Far in Building Chatbots for Legal Aid

Lone Star Legal Aid presentation · January 29, 2026

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Welcome and session roadmap

Presentation

3:35 → 6:06(2m 32s)

Ashley Oborne, director of data analytics for Lone Star Legal Aid, opened the session in San Antonio and laid out the roadmap: lessons from building three chatbots, prompting and hallucination prevention, internal vs. external bots, RAG and memory, and project management with time for Q&A.

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Lone Star Legal Aid staff presented a progress report on a three‑year project that produced three chatbots—Juris (internal legal research), LSAS (internal administrative assistant) and Navi (public‑facing information/referral bot)—covering technical design, safeguards, funding and pilot results, followed by audience questions about cost and evaluation.

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Transcript

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