Building Smarter Feedback Loops for Client Services

Practice & Innovation Session: Client Feedback in Civil Legal Aid · January 29, 2026

0:00/1:00

1:00:36

0:00

10:00

20:00

30:00

40:00

50:00

1:00:00

Informal opening and setup

0:39 → 1:59(1m 21s)

Session begins with informal back-and-forth among participants as presenters settle in and signal the session will include discussion of AI and client feedback technology.

Keywords:

Speakers:Unidentified Participant

A panel from Colorado Legal Services and Lone Star Legal Aid described pilots using LegalServer, Twilio and automated workflows to collect client satisfaction and outcomes, reporting higher response rates for SMS and identifying gaps in outreach to extended-service and limited-English clients.

AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Transcript

Unlock the transcript with a paid subscription