Committee for Office Oversight for the Office of Water Advocacy & Customer Appeals; Sept 8, 2025

Baltimore City Council Office Oversight Committee for the Office of Water Advocacy and Customer Appeals (WACA) · September 8, 2025

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Opening and introductions

Presentation

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Council President Z. Cohen opened the inaugural oversight committee meeting for the Office of Water Advocacy and Customer Appeals (WACA), introduced members and staff present (Inspector General Isabel Cummings, Deputy Comptroller Tim Goldsby, mayor's designee Dana Moore, Councilmembers Paris Gray, Jermaine Jones and Odette Ramos), and noted the WACA was created by the Water Equity and Accountability Act.

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First meeting of Baltimore City Council's oversight committee for the Office of Water Advocacy and Customer Appeals (WACA). Members nominated and approved Council President Z. Cohen as chair; WACA chief R. Anthony Mills presented office caseloads, processes, Water for All program data and recommendations; councilmembers pressed on backlog, staffing, data access and tenant bill transparency; public commenters urged debt forgiveness and stronger outreach.

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Transcript

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