Modernizing Legal Aid Intake: Lessons from North Carolina and New York

Panel: Modernizing Legal Aid Intake (LSC-funded programs) · February 4, 2026

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Opening remarks and importance of intake

Presentation

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Reza Islam (Deputy Executive Director, Legal Services of Long Island) opened the panel and argued that an efficient intake system is essential to serve clients, reduce long waits, prevent avoidable downstream work and staff burnout; he framed intake modernization as creating additional access pathways rather than replacing existing ones.

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A panel of LSC-funded legal aid organizations described recent efforts to modernize client intake through online portals—North Carolina's Justice Hub and a coordinated eviction referral portal in New York—highlighting launch metrics, workflow integrations, language access plans and AI use-cases.

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Transcript

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