Triage, Referral, and Intake the AI Way

Access to Justice Technology Panel · February 4, 2026

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58:21

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45:00

58:21

Opening: AI and intake balance

Presentation

0:04 → 0:29(25s)

Quentin (Lehi Legal) opened by urging care in placing AI in intake: use it to reduce friction without creating a poor user experience and keep human handoffs for critical decisions.

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A panel of legal-aid and bar referral programs described pilot projects using AI to automate client intake and triage, aiming to cut long phone queues and improve issue matching while keeping human review in the loop.

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Transcript

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