Cassidy Discusses Bill to Make IRS Easier to Navigate for Taxpayers in Senate Finance Hearing
unspecified body · April 15, 2026
A lawmaker described the Improving IRS Customer Service Act, saying it would create a public wait-time dashboard, expand callback options for callers waiting more than five minutes, and establish a program to identify and assist struggling taxpayers; the speaker cited prior callback tech savings and asked for a commitment to implement reforms.
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