Off the Shelf: Customer Journeys - Moving Customer Relations to the Strategic Realm (April 2026)
Statewide Customer Experience Presentation · April 29, 2026
A statewide online presentation by JJ Acker and Lou Schenk introduced government agency leaders to customer experience (CX) strategy, research linking CX to trust, quick poll results prioritizing service delivery, and free statewide CX tools and support (cx@utah.gov).
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