Off the Shelf: Customer Journeys - Moving Customer Relations to the Strategic Realm (April 2026)

Statewide Customer Experience Presentation · April 29, 2026

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Opening remarks and announcements

AnnouncementPresentation

0:14 → 1:30(1m 16s)

JJ Acker opened the session, identified herself as JJ Acker and announced the 'Off the Shelf' series and an upcoming May 27 session with colleague Sydney Alton on leading with empathy, outlining the series and inviting participation.

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A statewide online presentation by JJ Acker and Lou Schenk introduced government agency leaders to customer experience (CX) strategy, research linking CX to trust, quick poll results prioritizing service delivery, and free statewide CX tools and support (cx@utah.gov).

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Transcript

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