Service Delivery Policy 2024 Updates - Public Hearing | November 14, 2024
Massachusetts Bay Transportation Authority · November 14, 2024
Public hearing where MBTA staff presented a 2024 update to the Service Delivery Policy proposing a shift to an ‘excess trip time’ reliability metric for heavy rail, new accessibility measures for stops, docks and vessels, penalties for dropped bus trips, and a new crowding metric; the MBTA opened a 21‑day public comment period and will submit the policy to the MBTA Board in late December.
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